FAQ

Fetch Kids requires 1-2 business days to carefully pack and ship your order. For larger or custom items, please allow 3-4 business days. Orders placed after 1:00 pm IST on Sunday or over the weekend will ship on the next business day.

Fetch Kids delivers across India, ensuring our products reach families nationwide with love and care.!

We are here to assist! For any queries or concerns about your order, you can contact our customer support team via email at support@fetchkids.in or call our customer care number. We’re happy to help!

At Fetch Kids, we prioritize the safety and comfort of your little ones. Our products are made using high-quality, child-safe materials, sourced from trusted suppliers to ensure they meet the highest safety and quality standards.

We strive to represent product colors as accurately as possible. However, due to variations in screen settings and lighting, slight differences may occur. For detailed product information, please refer to the descriptions on our website. If you have specific concerns, our support team is here to assist you.

We want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return policy. Please visit our Returns & Exchanges page for details, or contact our customer support team for assistance.

We apologize for the inconvenience. If your item arrives damaged, please contact us immediately at support@fetchkids.in or call our customer care team. To expedite the resolution, provide photos of the damaged product and packaging. We will arrange for a replacement or refund promptly.

Currently, Fetch Kids does not offer Cash on Delivery (COD). We provide a secure online payment system with options such as credit/debit cards, UPI, and other digital payment methods, ensuring a smooth and reliable shopping experience.