Returns & Exchanges

We do not accept returns on made-to-order or personalized items.

If you wish to return an item, please contact our customer support team via our
contact page. They will guide you through the return process and ensure a smooth experience.

At Fetch Kids, we take extra care in packaging and delivery. However, if your item arrives damaged, please notify us immediately by reaching out through our contact page or customer service. Kindly provide photos of the damaged item and packaging to expedite the process. We’ll help resolve the issue with a replacement or refund.

You can return items within 14 days of delivery. After this period, we regret that we cannot process refunds or returns.

We’re committed to ensuring your satisfaction and making your shopping experience delightful!