Last Updated: February 21, 2025
Welcome to Fetch Kids! These Terms and Conditions ("Terms") govern the use of our website and services provided by Fetch Kids ("we," "us," or "our"). By accessing or using our website (fetchkids.in) or any of our services, you agree to comply with and be bound by these Terms. Please read these Terms carefully before using our website.
If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify, update, or amend these Terms at any time, and your continued use of the website after such changes will constitute your acceptance of the updated Terms.
1. General Use of Our Website
By accessing and using fetchkids.in, you agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the website. You may not engage in any activity that may interfere with the proper functioning of the website or cause harm to the website or its users.
2. Products and Pricing
All products sold on Fetch Kids are subject to availability. We make every effort to display accurate and current product information, including prices, descriptions, and availability. However, we do not guarantee that the information provided is always accurate or complete.
Prices for products are subject to change at any time without notice. Any applicable taxes, shipping charges, and other fees will be added to the total cost at checkout.
3. Order Acceptance and Confirmation
When you place an order with us, you will receive an order confirmation email detailing the products purchased and the total price, including taxes and shipping fees. This email serves as an acknowledgment of your order. However, please note that this does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order for reasons such as product availability, errors in pricing, or payment issues. If your order is canceled, we will notify you via email and provide a full refund if payment has been made.
4. Payment Methods
We accept online payments through credit/debit cards, UPI, and other digital payment methods. Payments must be made in full before an order can be processed and shipped.
5. Shipping and Delivery
Fetch Kids ships to all locations within India. Shipping costs and delivery times may vary based on your location and the size of the order. We strive to process and ship orders within 1-2 business days, with custom or larger items requiring up to 3-4 business days. You will receive tracking information once your order has shipped.
Please note that delivery times are estimates and may vary depending on external factors such as weather conditions, delivery service delays, and other circumstances beyond our control.
For more details, visit our Shipping Information page.
6. Returns and Exchanges
We offer a hassle-free return policy for products that are unused, in original condition, and within 15 days of purchase. To initiate a return or exchange, please contact our customer support team at support@fetchkids.in.
In the event your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund as per your preference.
7. Account Security
If you create an account with Fetch Kids, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized access to your account. We are not responsible for any loss or damage arising from unauthorized access to your account.
8. Intellectual Property
All content on the Fetch Kids website, including text, images, logos, graphics, and product designs, is the property of Fetch Kids or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or otherwise use any content without prior written permission from Fetch Kids.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review the Privacy Policy carefully.
10. Limitation of Liability
To the fullest extent permitted by law, Fetch Kids shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. This includes, but is not limited to, damages for lost profits, loss of data, or any other form of loss or damage.
11. Indemnification
You agree to indemnify and hold harmless Fetch Kids, its affiliates, employees, agents, and partners from any claims, damages, liabilities, or expenses (including legal fees) arising from your violation of these Terms or your use of our website and services.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.
13. Termination
We reserve the right to suspend or terminate your access to the website and services at our discretion, without prior notice, for any violation of these Terms.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@fetchkids.in
Address: THONDAYAD BYPASS HILITE MALL, 2211 2 1149 I1100 BUSINESS PARK HILITE CITY, Kozhikode, KL, 673019, IN
By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Fetch Kids!
